Shipping Note:

1. Chargeable weight:

  1.1. Chargeable weight is an incidental charge and is considered the final weight that is used to calculate the total freight charges for the shipment.
  1.2. Higher of the Gross Weight or the Volumetric weight is considered Chargeable Weight.
  1.3. When there is variation between the gross weight and shipment dimensions entered by the customer and the one updated by logistics service provider, the difference in weight would be charged to the customer at the time of monthly invoicing.
  1.4. Any dispute pertaining to chargeable weight needs to be highlighted within 2 days of invoice, post which, the customer waives off all rights against the captioned claim.
  1.5. Entered Weight by Customer: The weight that is entered while placing shipping request on TrueRel website through customer login.
  1.6. Volumetric Weight:
    1.6.1. The weight that is derived from the dimensions of the package is called as volumetric weight.
    1.6.2. It is calculated as (L * W * H) in cms /5000 in for Express / Air Shipping
      1.6.2.1. Example: A box having an actual weight of 1kg and dimensions of
40 cm, 35 cm and 30 cm would have volumetric weight of
(40 * 35 * 30)/5000 = 8.4 kgs for Express / Air shipments.
      1.6.2.2. Chargeable weight is higher of gross weight or volume weight = 8.4 kgs
      1.6.2.3. Charge is levied for every 500gms, so the effective chargeable weight = 8.5 kgs
    1.6.3. It is calculated as (L * W * H) in cms /Applicable Divisor for Surface Shipping, OR
      1.6.3.1. Applicable Divisor, is the value used to derive the volumetric weight for surface shipments and is shared in the pricing sheet
      1.6.3.2. Example: Divisor = 4000; Gross Wt: 1 Kg; Package Dimension: 40cms, 35cms, 30cms, volumetric weight of (40 * 35 * 30) / 4000 = 10.5 kgs for surface shipments
        1.6.3.2.1. Chargeable weight is higher of gross wt or volume wt = 10.5 kgs
        1.6.3.2.2. Charge is levied for every 1 Kg, so the effective chargeable weight = 11 kgs
   1.6.4. It is calculated as [(L * W * H) in cms /27000] * Cubic Feet (CFT) Factor for surface shipping
      1.6.4.1. CFT, is the value used to derive the volumetric weight for surface shipments
      1.6.4.2. Example: CFT = 8, Gross Wt: 1 Kgs; Package Dimension: 40cms, 35cms, 30cms, Volumetric weight of [(40 *35 * 30) / 27000] * 8 = 12.44 Kgs for surface shipments
      1.6.4.3. Chargeable weight is higher of gross wt or volume wt = 12.44 kgs
      1.6.4.4. Charge is levied for every 1 kg, so the effective chargeable weight = 13 kgs
 1.7. It is advisable to share images of every product while measuring the ‘L’, ‘B’, ‘H’, in cms and packaged product on weighing scale and product without packaging on weight scale with readings before starting shipments with TrueRel.

Representation:


2. Packaging Guideline:

  2.1. For Flyer Shipments: It is advisable to opt for the one that perfectly fits the product and is tamper proof without any empty spaces and having sufficient cushioning to avoid being charged for difference in chargeable weight or losing the contents of the packaging due to tampering.

  2.2. For Corrugated Boxes & Tapes: It is highly recommended to opt for a minimum of 5 ply box, that completely accommodates the product and the cushioning of filler materials without any hollow or empty spaces within the box.